At Outlet Tailorza Store, we’re committed to making your sustainable fashion experience as seamless as our timeless wardrobe essentials. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some parts of Asia and remote areas):

1. Standard Shipping (via DHL or FedEx):

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD
  • Includes tracking and insurance

2. Free Shipping (via EMS):

  • Available for orders over $50 USD
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on customs processing in your country. Some remote areas may experience longer delivery times.

Returns & Exchanges

We want you to love every sustainable piece from our collection of jeans, long sleeves, pants, short sleeves, shorts, and tees & polos. If you’re not completely satisfied, we offer a hassle-free return process.

Return Policy Details

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items: For hygiene reasons, we cannot accept returns or exchanges on underwear, swimwear, or any final sale items unless they arrive damaged or defective.

How to Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your full name and contact information
  • Item(s) for return/exchange
  • Reason for return/exchange
  • Your preferred resolution (refund, size exchange, color exchange, or product exchange)

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Our return address

Step 3: Ship Your Return

Once approved, ship your return to:

Outlet Tailorza Store Returns
103 North East Avenue
Panama City, US 32401

Important: Use a trackable shipping service and keep your tracking number until your refund is processed.

Refund Process

Once we receive and inspect your return:

  • You’ll receive an email confirmation
  • Refunds are processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (unless the return is due to our error)

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges:

  • We’ll process your exchange once we receive your original item
  • If exchanging for a higher-value item, you’ll pay the difference
  • If exchanging for a lower-value item, we’ll refund the difference
  • Free shipping for your first exchange

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a free return and send a replacement at no cost
  • Alternatively, we can issue a full refund

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark packages as “Returned Goods” to avoid additional customs charges

Sustainable Tip: Consider donating gently used items that don’t qualify for return rather than shipping them back. This reduces environmental impact while helping others.

Need Help?

Our customer service team is available Monday-Friday, 9am-5pm EST to assist with any shipping or return questions.

Email us at: [email protected]

Thank you for being part of our conscious shopping community. We appreciate your trust in Outlet Tailorza Store.