At Outlet Tailorza Store, we take pride in crafting timeless wardrobe essentials with the same care we extend to our customers. We want you to be completely satisfied with your sustainable fashion purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Note: For hygiene reasons, we cannot accept returns or exchanges on underwear, swimwear, or any final sale items unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email our support team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Tailorza Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) for return/exchange: [Product Name(s)] – Reason for return/exchange: [Brief Explanation] – Preferred resolution: [Refund/Exchange for Size/Exchange for Color/Exchange for Product] Please let me know the next steps. I’ve reviewed the return policy and confirm the items meet all return conditions. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our customer service team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address (for items shipped to our Panama City location)

Step 3: Ship Your Return

Once approved, please ship your return using a trackable shipping service to:

Outlet Tailorza Store Returns
103 North East Avenue
Panama City, US 32401

Important: We recommend keeping your return tracking number until your refund is processed.

Refund Process

Once we receive and inspect your return:

  • You’ll receive an email notification confirming receipt of your return
  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (unless the return is due to our error)

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchanges

For exchanges:

  • We’ll process your exchange once we receive your original item
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Exchange shipping is free for your first exchange

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and send a replacement at no additional cost
  • Alternatively, we can issue a full refund if preferred

International Returns

For our global customers (excluding some parts of Asia and remote areas):

  • Return shipping costs are the responsibility of the customer
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Sustainable Returns Tip: Consider donating gently used items that don’t qualify for return rather than shipping them back. This reduces environmental impact while helping others.

Questions?

Our customer service team is available Monday-Friday, 9am-5pm EST to assist with any return or exchange questions. Contact us at [email protected].

Thank you for being part of our conscious shopping community. We appreciate your trust in Outlet Tailorza Store and are committed to making your experience with us as seamless as our timeless wardrobe essentials.