Welcome to Outlet Tailorza Store’s FAQ section. We’ve compiled answers to common questions about our sustainable wardrobe essentials, shipping policies, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About Our Products

What types of clothing does Outlet Tailorza Store offer?
We specialize in timeless wardrobe essentials including Jeans, Long Sleeves, Pants, Short Sleeves, Shorts, and Tees & Polos. Each piece is crafted with sustainability and versatility in mind.
What makes your clothing sustainable?
Our philosophy centers on creating durable, high-quality garments designed to last. We focus on timeless styles that won’t go out of fashion and use sustainable production methods to minimize environmental impact.
How do I know what size to order?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our size guide for the perfect fit. Remember, our clothes are designed for effortless versatility.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. Our studio is located in Panama City, and we’re proud to serve customers globally.
What shipping options are available?
We offer two reliable shipping methods:
1. Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 days with tracking.
2. Free Shipping: For orders over $50, delivered via EMS in 15-25 days (eco-friendlier option).
How long does order processing take?
All orders are carefully prepared within 1-2 business days. Each garment is inspected before shipping to ensure it meets our high standards.
Can I track my order?
Yes, Standard Shipping orders include tracking. For Free Shipping via EMS, tracking may be available depending on your location. You’ll receive shipping confirmation via email.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, simply contact us at [email protected] to initiate a return.
Are there any conditions for returns?
Items must be unused, in original condition with tags attached. We cannot accept returns of customized or altered items.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re considering this for future updates to enhance your shopping experience.

Customer Service

How can I contact customer service?
Our team is happy to help! Email us at [email protected] for any questions about orders, products, or our policies.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.
Where is your company located?
Outlet Tailorza Store is based at 103 North East Avenue, Panama City, US 32401. While we don’t have a physical retail store, we welcome your online orders from around the world.

Thank you for choosing Outlet Tailorza Store for your sustainable wardrobe essentials. Every package we send contains more than just clothing—it’s an investment in timeless style and sustainable living. We’re committed to providing thoughtful delivery for your timeless wardrobe.

For additional questions not covered here, please don’t hesitate to reach out to our friendly customer service team.